Contact Support

When you're really stuck, sometimes you need a connection to the source. That's why, in addition to our Frequently Asked Questions list and the Microsoft^™ Windows^™ 98 Support Web site, we offer options for you to contact a Microsoft Windows support engineer.

Standard No-Charge Support
When you buy Windows 98 from a retail store, you get 90 days of free support (via toll lines).  The 90 days begins when you first contact a Microsoft Windows support engineer. You can also contact Microsoft Windows Support through the Web or via standard phone support.

• Submit a problem on the Web using the Web Response tool. (Note: Microsoft is rolling out a new Online ID registration for access to its support sites, so you may be prompted to fill out a short form to access these areas. This service is free.)
• Submit a problem by calling Phone Support:

• In the U.S.: (425) 635-7222
  Monday-Friday, 5:00 a.m.- 9:00 p.m. Pacific time and Saturday, 9:00 a.m to 3:00 p.m., excluding holidays
  
• In Canada: (905) 568-4494
  Monday-Friday, 8:00 a.m.- 8:00 p.m. Eastern time, excluding holidays

For additional information on Microsoft Windows support programs and policies please visit Microsoft Online Support.